Light My Life

Frequently Asked Questions

Answers to the most frequently asked questions. The below answers have be divided up into sections of: About Light My Life and LED Products; LED Terminology; Help; Warrenty; and Authorised Reseller Network.

Sections

Light My Life Products

What is an LED?

LED stands for Light Emitting Diode. An LED basically consists of a semiconductor that emits (mostly) light energy when an electrical current is passed through it. This approach in creating light energy has been researched and developed to an extent which allows it to be used for a diverse range of effective lighting applications.

How good is the quality of light produced by LED light bulbs?

Very good! The first visible light LED was invented in 1962! LED technology has had a long time to develop into its current day form, which provides a highly efficient and versatile light source.

How long do LED bulbs last?

To put this into perspective, standard incandescent bulbs last roughly 1500 hours, and halogens between 2000 – 4000 hours. LED bulbs can last up to a whopping 50000 hours given perfect operating conditions.

Does the level of light from the bulb decrease over its lifetime?

It does but as an LED bulb lasts so long you can hardly notice it.

Do I need an LED compatible transformer / driver?

You will only need an LED compatible transformer / driver if you are replacing a bulb that runs on a 12v circuit e.g. MR16, G4 or MR11.

Are LED light bulbs cost–effective?

The short answer is yes. Use our Energy Savings Calculator to see just how much they could help you save on your electricity bill.

How much electricity do I actually save using LED light bulbs?

LED bulbs convert 80% of electricity to light whereas old fashioned or incandescent light bulbs only convert 20%, LED bulbs use a lot less electricity and therefore save you money too.

Why should I replace my old light bulbs with LED bulbs?

  • LED bulbs guarantee huge reductions in your electricity bills
  • They are the most eco friendly way to light your home and business
  • The don't get as hot as old style bulbs
  • They last much longer than standard lighting technology, so don't need replacing as often.
  • They last for up to 50000 hours!
  • They do not take time to warm up and come on instantly
  • More robust that standard incandescent or halogen light bulbs.
  • You have a choice of colours depending on the lighting effect you want from the bulb

They pay for themselves quickly

Can LED light bulbs be used with dimmer switches?

Yes. You need to make sure that the bulb you are buying is classed as dimmable, and also make sure that the dimmable circuit you will be using your bulb in is controlled by a trailing edge dimmer switch. Trailing edge dimmer switches are designed to work with low wattage light bulbs, such as LEDs.

Why will my LED light bulb not switch on?

It is unlikely that your bulb will be faulty, but you should try a couple of things to see where the problem lies:

  • Place the bulb in an alternative fitting, and see if you experience the same problem.
  • Check the bulb is sitting securely in its fitting.
  • Try a different bulb in the fitting if possible, and see if that works.

If you try all of the above, please contact our Customer Service representatives on [email protected] or call us on 020 3302 6299

Will LED bulbs fit into my existing fittings?

Yes! If you are not quite sure, we provide measurements for all of our light bulbs, so you can always be certain they will fit.

I don't know what colour bulb to choose?

Generally "warm white" bulbs are the preferred type for interiors as they are the closest to traditional light bulbs and give off a warmer tone of light. "Cool white" bulbs are generally used in outdoor and industrial spaces and give a starker, bright colour light. At the end of the day it all comes down to personal preference and the feel you would like to create in your living space.

Are my LED bulbs guaranteed?

We offer a 5 year guarantee with all our LED bulbs.

Do LED bulbs contain any harmful materials or gases?

LED bulbs are also known as solid state lighting, they do not contain any harmful substances like mercury which can be found in other types of lighting, they are much safer to use.

How should I dispose of my old light bulbs? Can I just put them in the bin?

Unfortunately not, ideally you need to dispose of your light bulbs and old electronic equipment responsibly by taking it to you nearest recycling centre. Visit your local Council website for details.

Do LED bulbs get hot?

LED bulbs do not get as hot as traditional incandescent, halogen or CFL (energy saver) bulbs as the heat is directed away from the light source by technology. They do still get hot but they are significantly cooler.

Are LED bulbs really eco friendly?

Yes they are! They use much less electricity than traditional light bulbs, therefore reduce your carbon footprint as well as your electricity bills. LED bulbs convert 80% of electricity to light whereas old fashioned or incandescent light bulbs only convert 20%, LED bulbs use a lot less electricity and therefore save you money too.

Terminology

What do some of the terms used mean when it comes to choosing light bulbs?

Here are a few of the more common terms you may come across on our website:

  • LED – stands for Light Emitting Diode. An LED basically consists of a semiconductor that emits (mostly) light energy when an electrical current is passed through it.
  • Lumens – how much light is emitted from the bulb, the more lumens the brighter the bulb
  • Beam angle – how wide is the spread of light from the bulb
  • Rated life – how long the bulb will last for
  • Equivalent watts – what the bulb is a replacement for in terms of an incandescent or old style bulb – how much less power it uses in watts (electricity)
  • GLS – general light source the traditional shape of bulb
  • CFL – compact fluorescent lamp is an energy saver bulb
  • B fitting – bayonet eg B22
  • E fitting – screw in eg E27
  • MR11 MR16 GU10 GU5.3 GU4– type of spotlight fitting with 2 prongs

My Order

Authorised Reseller Orders

If you purchased your bulb via an authorised reseller please contact them directly for customer service.

Light My Life Orders

If you ordered directly from this web site in the past and require support please contact our Customer Service representatives.
Email:[email protected]
Phone: 020 3302 6299
(Calls are charged at normal UK national rates)
Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am – 6pm
Saturday 9 – 5pm
Sunday 10am – 5pm

How do I subscribe to the Light My Life email newsletters?

Drop us an email to [email protected]. We will then send you our newsletter.

You can unsubscribe at any time by clicking the 'Unsubscribe' button on the newsletter and we'll take you off our system or contact Customer Services if you are having difficulty.

How do I unsubscribe to Light My Life email newsletters?

You can unsubscribe at any time by clicking the 'Unsubscribe' button on the newsletter and we'll take you off our system or contact Customer Services if you are having difficulty.

Help

Who can I contact about Light My Life?

Customer Services DepartmentEmail:[email protected]
Phone: 020 3302 6299
(Calls are charged at normal UK national rates)
Customer Service representatives are available (Excluding bank holidays);
Monday to Friday 8am – 6pm
Saturday 9 – 5pm
Sunday 10am – 5pm

We value any comments or suggestions you may have.

100% Light My Life 5 year warranty

We never compromise on the quality of our goods, and understand that quality and value for money are of the utmost importance for our customers. To offer peace of mind to our customers, we back all of our products with extensive warranties. Our LED bulbs are all covered for 5 years! If you do happen to have any queries, you can contact our 7 day customer service team.

Authorised Reseller Network

We have a number of authorised Light My Life bulb resellers.

If you could like to become a reseller please contact us

Where to buy

You can purchase Light My Life from the authorised retailers listed against every bulb.